I don't like writing bad reviews but EyeBuyDirect deserved it! Let me take a lucky guess as to where to start, contact them? 7,484 talking about this. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. One pair, had them made into sunglasses.Slill wearing them. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. It has been almost half a year waiting. Thank you eyebuydirect. I sent you all of the information!!! This is my second pair from EBD. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. I was shocked! Do not buy from eyebuydirect.com they will rip you off! See BBB rating, reviews, complaints, request a quote & more. Eyeglass Suppliers in Austin, TX. This would have been the tenth or twelfth time I had worn them. Check out what 9,552 people have written so far, and share your own experience. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! They said they guarantee I'll be satisfied. They seem to always have a sale or promo code going on to help you save even more money. 2. >"Please tell me what I should do?" When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Total reach: 331522. The other online companies are fantastic. The delivery took a little more than a month. Our founder, Roy Hessel, saw … I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. NO. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. My glasses arrived with a stripped screw at the frame that holds the lens in. (They offered me a 10% off deal to buy more substandard crap.) Hey Guys! It is the customer's responsibility to ship the item(s) back and notify us via phone, email, chat or SMS message so we can initiate the refund, EBD credit transaction or replacement. | Read 41-60 Reviews out of 7,127 ... and that means that the glasses pretty much fall off your head once you wear them after a while. All rights reserved. | Read 61-80 Reviews out of 4,432 I had the SAME issue. The reps I have spoken to do not speak good english. Buying prescription eyeglasses can be an intimidating process. We’re all about eyewear — but we’re not only about looks. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? You've already flagged this Debby Szczepanski 1 review. Customers say that the company provides a large … Contact Eyebuydirect customer service. I tried to contact the company via telephone and several emails, a total of 7x. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I literally spent all afternoon playing with the virtual try on feature. Use this comments board to leave complaints and reviews about EyeBuyDirect. The selection was nice though, and I liked the quiz to help find what glasses would best suit my face. The arm broke the first week in June. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Luckily, I asked for proof of delivery! I love eyebuydirect. Quality of the frame was very cheap and customer service refused to do anything about that. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! I still could not a see a thing!! The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. 3. I called (had to call 3 times) to see if I could get it repaired and was told no. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. They haven't responded to my emails either. I finally received the new glasses on May 24. Eye buy direct took my money and didn't send glasses at all. Over $25, 000 in medical bills. I will NEVER buy from them again! Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. EyeBuyDirect, Pasadena, California. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Ken Ryu. AVOID THIS PLACE. The good, bad and the ugly of online eyeglasses from Eyebuydirect. We’re all about eyewear — but we’re not only about looks. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Do you agree with Eyebuydirect’s star rating? The glasses I recieved were very prettybut not made very durable. US. They are a rip-off in my opinion. This is the EyeBuyDirect company profile. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Check out what 4,432 people have written so far, and share your own experience. BBB accredited since 8/11/2014. 1‰5#´T»þÌô‚Y€ ¸ßäŽåñKë!nÊ8 m%|¡©Ž)ÇUÝØ ä Dü–ƒr6¢~CÇ$¯‹«Ð«qü§Ž°àjF‰©&S@ÊéÞµ¦QMӐ”7™¢h¢"!ôѵ9b¶[Íþ ýkw{Ýa³Uː{ñ©Ø™X!_ í Let us know how to help. Maybe their Customer Service Rep jobs are outsourced?? The new pair came in four weeks later in pieces. On day 32 of having them they literally fell off my face. The lenses were supposed to be polycarbonate per the order confirmation. Initial EyeBuyDirect complaints should be directed to their team directly. GIVE ME MY MONEY. I will not buy glasses from this website ever again. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. And no, I never got an apology. Its a California address, so I would assume the employees are in California, but who knows? One month later frame just cracked! I would say they are from India, but I'm not sure. Do you agree with Eyebuydirect’s star rating? ummmmm I paid for those glasses and I should get what I paid back. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. EyeBuyDirect, Pasadena, California. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. I purchased prescription sunglasses from this vendor. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. | Read 21-40 Reviews out of 9,552 We keep our prices low and our quality high so that more people can have access to perfect vision. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. Total joke! I can't see anything wearing these glasses. It's inappropriate. Zenni and 39dollarglasses have excellent customer service and online chat help! EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. They messed up my order and said that I have to pay for them to fix everything! All in all, I will just say, BUYER BEWARE! I went to put them on and the left temple came off in my hand. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. The left arm just fell off. Called them and demanded a full refund and they refused and hung up! There is a reason they are so cheap. You can find contact details for EyeBuyDirect above. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Do not order from these scam artists! I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. It's expensive, time consuming, and includes a lot of uncertainty. EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Try GlobalEyeglasses.com there service is better. 511K likes. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Over 612,420 pairs of eyeglasses have been donated by EyeBuyDirect since the beginning of 2015 to our partner charities - Feed the Children and The Lions Club. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Share. I feel that they should have been better quality. I completely agree with you! Do you agree with Eyebuydirect’s star rating? I love eyebuydirect! It's expensive, time consuming, and includes a lot of uncertainty. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. A few months ago, I dropped those glasses on the carpet and the lens broke! It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. But at EyeBuyDirect, we make buying glasses online easy. What a waste of money. Check out what 7,127 people have written so far, and share your own experience. Are you kidding me? EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. The company has operations in the United States, China and Hong Kong, and sells its … This company definitely cares about its customers and responds to overwhelming majority of complaints. So, I bought another pair online in early March. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. When I wore them for about two weeks went outside in the cold and they broke in half. Bunch of [censored]s!!! I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Reply. EyeBuyDirect Inc. | 5,445 followers on LinkedIn. Turns out they were not. All content is posted anonymously by employees working at EyeBuyDirect. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Initial EyeBuyDirect complaints should be directed to their team directly. What an inconvenience. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) I fell and one of the lenses shattered. WORST COMPANY. Check warranty first -- if they don't offer one, stay away. These glasses 'live' in a sports car that I drive about every other weekend. Love this site and the products! Let us know how to help. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Useful. No one ever responded. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! The arm was really not on properly but I did not report it and I wore them anyway. Why are your employees who collect the orders are so inattentive? Even only county business days giving holidays etc., it still took a month to receive them. © 2004-2021 ComplaintsBoard.com. I took them in and had them tightenened. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. We’re all about eyewear — but we’re not only about looks. I got my glasses already broken. Well, I really needed those glasses so I paid. At the beginning of March, the glasses broke. Will have to live with the scars and facial discomfort the rest of my life. Fortunately, I paid through pay-pal and have filed a claim. AT least you got them, even though they were useless. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. 2.5 billion initiative. They said that they were out of stock so I had to wait. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. 504K likes. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. 437K likes. I asked for a refund and instead, they tried to sell me on more glasses. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. Then someone told me they get their glasses in China and that is why they are so cheap. Warn everyone one you know!!! I purchased a pair of glasses in March, I received the in April. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. EyeBuyDirect Credits and replacements are nonrefundable. From our on-trend designs and everyday prices (like frames starting at just $9! I canceled payment via my credit card company.. Ms. Marianne on the live chat was also very kind and helpful to me. Cheap product, poor customer service! Do you think we sent you our prescription for fun or what? If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. If the phone doesn't ring busy, it just rings and rings. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I'm hoping that the size I ordered will be good enough for my face (because I have a big head lol), because there's really no where in town to get my glasses adjusted. Save documents, spreadsheets, and presentations online, in OneDrive. I purchased eyeglasses from EyeBuyDirect in January, 2011. I've used them in the past, and the glasses were a great value for the money I paid. Find @eyebuydirect Instagram stats and other social media profiles and rankings. Seriously? There are 2.2 billion people worldwide, suffering from uncorrected vision. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Buying prescription eyeglasses can be an intimidating process. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. After about 2 weeks the screws started coming loose. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. I have had three pairs of glasses and they have seen harder times. ϋj]ùÔÈjøšÖf 9‰|HèøïÄ)^TûªEzúK§S@ݏQ8aþ¦[Ïh1Pà£eߓ۽”¬LŠâs´\7. EyeBuyDirect, Pasadena, California. We’re all about eyewear — but we’re not only about looks. And now you refused to refund? I love the try on feature using your own photo....just as good as trying on the glasses. High-Quality Prescription Eyeglasses. Complaints and reviews about EyeBuyDirect took a little more than a month value the. Sent them a couple of pictures but they simply did not report it and I still had up! Put them on and the left temple came off in my hand were great... Did not have the frame that holds the lens in and rings only cheap prices purchase prescription eyewear an... Eye buy direct took my money and did n't know ) we want o get the lenses! I did not care the delivery took a little more than a month to receive them would assume employees!, Inc. is an online retailer of prescription glasses, based in Austin Texas! 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