thanks for giving us such a very nice advice . That is not really professional language if you ask me. Perfect telephone handling ensures efficiency of the reservation agent which at the same time upholds hotel’s standard. Download our Exclusive 5 Weeks Self Study Waiter Training Course: Click HERE. Step-2: Greet the guest properly. AIR EUROPA LÍNEAS AÉREAS, S.A.U. 6 Stages Of Reservation Process in Hotel Industry 1. “Good Morning, Front Desk. Telephonic Hotel Reservation Procedure. How can I help you? Step-1: Answer the telephone wi thin 3 rings. 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Be ready all the time for up selling. Thanks a lot for your wonderful complement. Step-9: Offer more services to your guest. Call at least a week in advance. becausei need this sources “about making reservations etc” for my Indonesian students!! If, at the end of the reservation process, you receive confirmation of your reservation but with no credit card charge, no issuance of a digital flight ticket and with a comment referring you to the Telephone Service Center, you can call us (at the Center) within an hour, with your reservation number, to finalize the existing reservation. How may I help you? For transportation facility, both fax or telephone and credit card guarantees are required. thank u for giving me a lots of information. Try to identify caller gender by his or her sound. If the guest want to book the room then say that we are very please to reserve a room for you. Agent: Mr Temple we are offering more for our guest. If there any is any discounted offer, offer it. i m really wants to give you thanks…becoz only for this site i am able get more knowledge about front office….. The information the operator requires is the names of all the individuals involved in the conference call and their telephone numbers. I'd like to make a reservation for the third weekend in September. Please excuse me for a moment. How may I help you, sir?”. First be sure about guest name. This site uses Akismet to reduce spam. Since the beginning of time, if a patron wants to make a reservation at a top restaurant, he or she would look up the telephone number and call the restaurant. Hotel Reservations. Room rent is XXX US$ per night which included complimentary breakfast. GBU!!! Have a nice day Joe.. it is my first time to see this website and it helps me a lot…thankyou, well a very nice one….it makes my teaching a much easier. Your confirmation number is XXX”. Save my name, email, and website in this browser for the next time I comment. Advise the RITE operator by fax of the time you want the conference call to commence. Recursos Humanos Postfach 132 07620 Llucmajor-Baleares Spanien. What date are you looking for? Then politely request him for guaranteed booking. Repeat all required information to be sure that you have made proper reservation. My phone was switched off, because the battery had died.’ 13. speak up … (If you have different types of rooms vacant then give some options to guest.). Have a nice day. How may I assist you?”. Acknowledging a reservation request. Let us look at an ideal English conversational example to help you effectively handle a situation as such: Repeat the name with Mr. or Ms. Caller may be hurt if you by mistake call him wrongly. Its very nice,but dont u think using sir or madam will be more preferable than mr or miss? Thank you so muchf or your usefull information.I have request that i’m planning training for my staff at Sales department but i can’t find any document about this.Ca you help me. Taking a Reservation. I guess you understand our policy. In this stage be sure about the name and when guest wants to check in and check out. Receptionist: To confirm your reservation, we will need you to disclose your credit card number. Please Email Us. Greet the caller according to the time. In this case, first look for room inventory. Read our Room Types tutorial for clear concept.). And in a lot of cases you can just leave out the OK words without replacing them with other words. Now you will approach to close down the selling. Telephone Call Receiving Procedure Things You Should Learn: You Should Know: Your system first. It will be helpful for me. Guest: Good morning. 15. Generally most of the reservation has been done by phone. And what is the exact date of your arrival?C: The 24th. Front Desk Receptionist. Agent: May I have your contact number and address, please. How may I help you? Step-7: Explain your procedure for guaranteed reservation. So, I would like to recommend you to guarantee your booking as we have very high occupancy rate, you know. These sites will allow you to search restaurants based on your preference of time, date, cuisine, and price range. Receptionist: Good morning. Keep commenting more and more…. Review these expressions and read the sample conversation. it is indeed very good for practical sessions where such exercise is possible………. And i’m thankfull to you to make me a good presentator ☺, that really good information ..i made it presentation to my teacher …that really amazing … i am so happy to find this website >. “Good Morning, Front Desk. Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. This is Hotel X. Basic Tips for Taking Reservation on Phone: 13. Agent: So, MR. Temple now I am going to repeat your reservation details. It is very nice tutorial. But if you like to change your reservation then you have to inform us 24 hours in advance. In some locations, a General Sales Agent (GSA) may handle marketing, ticketing, sales and reservations on behalf of American Airlines. Caller: How do I finalize this reservation? Basic Tips for Taking Reservation on Phone: Pick up the phone before 3 rings. Try to understand why the caller calls. Its very easy way . You may either find any vacant room or no room for sale. just wanna know…Thanks! Explain your procedure for guaranteed reservation. Enterprise Hotels, Lise speaking. Read about the 3 main steps & find answers to your questions in the FAQs. All the very best…. Help with reservations, AAdvantage accounts, baggage and more. If you are unable to book a reservation directly on the restaurant's website, you can try an online booking site like OpenTable or Reservation Genie. This will ensure your booking. 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