To submit a case via the telephone, Unitrends Customers can call Unitrends Support at one of our regional support numbers. Since it was a VM and I was doing backups with Unitrends, all I had to do was rename the old/bad server in VMware and restore the one I had on the Recovery Series. If at any point in time you believe that you are not getting the level of service that you need, we encourage you to escalate your case via the Customer Portal. Requires an immediate workaround or solution. The Unitrends Knowledge Base has been intentionally designed to provide our customers the ability to provide a powerful self-service support option. 24/7/365 real support with no extra fees for after hours/holidays/weekends, hardware and software support and warranty. It has 2x Intel E5-2650 @ 2GHz CPUs. Unitrends Customer Support also requires SNMP and IPMI 2.0 sideband LAN access to the appliance for proactive and diagnostic capabilities. All of our new product releases goes through rigorous test phases including Beta Test and controlled Release before we release our products officially to Customers. If your IT Glue account does not have an integration setup with Unitrends … If a similar issue persists after the case has been closed, we ask that the Customer open a new case and reference the old case for context. Contact Unitrends customer service. Talk to an expert who can assess your need, provide price quotes and answer your questions. Unitrends provides the equipment and the service required. Apply. The RapidSeed. Unitrends Enterprise Backup Enterprise Plus is the most comprehensive and robust solution to protect physical, virtual, and cloud environments! Once the case has been created, the Customer Support Engineer will provide the case number, which will be used to track and reference the case. This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution. Each appliance is sized for a full backup and for long-term retention. The first product, CTAR (Compressing Tape Archiver), was … . We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. A minor condition or documentation error that has no significant effect on the customer’s operations. Please note: All Unitrends support communications and correspondence will be conducted in English. Via the Discussions one can exchange information with other Unitrends Customers and the subject matter experts at Unitrends. Save now when you buy the HPE 1 year Post Warranty 24x7 ML350p Gen8 Foundation Care Service (U6VF3PE). If all Technical Support Engineers are assisting other customers, the case will be responded to within the targeted response time associated with the contracted Support Service. Please note that Unitrends support will work a Severity 1 issue around the clock for our Support Customers providing that there is a technical resource at the Customer’s location to work with us until: For optimal support, we recommend that the Customer designates a few representatives from the company that are eligible for opening cases with Unitrends and receiving technical updates and maintenance information. Having this information ready beforehand will expedite the case resolution process. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. Don’t run the risk of unplanned downtime due to a failed recovery plan. To access the Unitrends Knowledge Base, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and use the Search bar to access knowledge base. Instructions. All customers are notified of the availability of new releases. With pre-integrated appliances, automated recovery testing, and a massive library of supported operating systems, applications, virtual machines, and devices, Unitrends converges your entire backup & recovery needs into a simple, all-in one solution. This description is also included in the failure reports emailed to the backup administrator if this report option is selected. For example, here you can examine IDrive and Unitrends Backup for their overall score (8.5 vs. 8.5, respectively) or … To access the Customer Portal, Customers simply navigate to https://www.unitrends.com and select ‘Support’, select your Product from the ‘Products’ drop-down list, then select ‘Open A Case’ at the bottom of the page. Likewise, you can also assess which software business is more credible by sending an an email question to both and check which vendor replies sooner. RapidReplacement is part of the Unitrends platinum level of service. A screen appears, showing the number of files being backed up and the duration of time for the backup. This check needs the unitrends_replication plugin installed on the unitrends server in order to work. Check your Apple warranty status. Customers with current support plans will receive assistance in diagnosing third-party application and environmental issues which affect the backup solution. All Unitrends Customers and Users have 24×7 access to the Unitrends Video Tutorial Library. The Recovery 606 backup appliance is a 1U … Using the easy Unitrends GUI interface we were able to restore/overwrite all of the … ... hardware replacement outside of standard warranty situations. Unitrends’ investment in Customer Support sets us apart. The following is not covered by Hardware Support: Unitrends uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. Download the PDF of the Unitrends Support Handbook. Red LED on the front of my Unitrends appliance is lit - diagnosing it with IPMI. Unitrends Enterprise Backup Enterprise. To access the Customer Portal simply navigate to https://www.unitrends.com and select ‘Support’, then your Product from the ‘Products’ drop-down list. Yes. Learn More. Ghost Chili. 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