I would not recommend LensCrafters to anyone. Appellant LensCrafters appeals the district court's order remanding the case to state court for failure to timely file for removal. Came in and found my glasses could not be repaired. I explained I have been with Lensecrafters for along time and after the total experience would not be back. Feb 21, 2012 Bad customer service . LensCrafters “More Precise” Accufit Claims New York Complaint. Brian did not give any eye contact. as soon as I found that out knowing I had just got new glasses I contacted Lens crafters and advised them of my situation, I believe I spoke to a ( Denise not positive on the name but the notes should mention who I spoke with as the notes were clarified when I went back on 3/10/2019) that I will probably need to have the lenses I just bought adjusted, She advised me that if I would bring the glasses back before May of 2019 that they would adjust my glasses at no additional cost to me. This company is HORRIBLE, and I will NEVER do business with them again. They didn't even try to help. ℹ️ lenscrafters.com receives about 54,435 unique visitors per day, and it is ranked 53,178 in the world. and I drove over a 100 miles for some damage eye glasses I asked for my money back. The glasses he pulled out of the display drawer were my sunglass frames! I have ordered glasses there two other times previously with the same exact results, untimely delays. I called back and spoke with a woman who was very sweet and who advised that due to system issues, LensCrafters had been having issues getting orders completed and sent out, and that - upon review AND upon having her supervisor review - it was determined that my glasses were "getting their finishing touches" (their words, exactly), and that they were going to be mailed out the following day (Friday, May 31). When I returned to have the lens replaced, they gave some reason as to why it could not happen & I bit again. They act like they r there just for a paycheck. Most LensCrafters stores are located in high-traffic commercial malls and shopping centers. I informed her that I came in for a refund. I was told yes they are and that made my decision on the care plan, less than 90 - days in to wearing and caring for my new glasses very carefully, the scratch resistant lens developed light scratches that were affecting my eye sight, how could scratch resistant lens scratch. The new ones came in and I still could not read but could see distance. I purchased my new lens on April 16, 2019 at you Avon, st store. The next day I was called and told that I could get hi index lenses but I would have to pay a $255 difference for something that was not my fault in the first place when I could have just ordered them to begin with. Vision is a precious gift that we are passionate about improving in every way. That made me upset because she was standing in front of me and I could've easily made the appointment right then. I have had the worst experience so far at Lenscrafters here in Torrance, CA. Like he was bantering back and forth with me. I originally paid approximately $700.00 and not 1 year and a couple of months i have to buy another pair? The company has its corporate headquarters in Mason, Ohio, a suburb of Cincinnati. To whom it may concern, City. I have gone to Lenscrafters for many years, a faithful customer for my eye glasses. I felt like it was not enough given all that I've been thru. I then told Jimmy "NO". I have purchased my last few prescriptions from Lenscrafters (Ft Myers) & been pleased. Came in today to Lenscrafters on 6/17 /2016. Ann Marie Raftery. I ordered based on the verbal agreement I could get them darkened tint at the location. Today, FIVE WEEKS after placing my order, they charged my card!! Loving Eyes in Central Florida for over 13 years! I asked Brian what can be done for all of the inconvenience. A big waste of time. Dr. Michael Chin called my daughter for her exam did not greet us or introduce himself like MOST DOCTORS do. We were told it would be no problem- when we called to inquire if they were ready- they first told us they were picked up from that store- so we were on calls all afternoon trying to track down the 350.00 glasses- then they told us it was a system error and that they were in route to the other store. Asked for help and the woman, well she must had something on her mind she was very upset about. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. I stated that I have had this done before & 2 numbers are needed for PROGRESSIVE lens. Consumer complaints and reviews about LensCrafters: Trmn8r Send email : Mar 16, 2012 Bad prescription. She didn't seem to understand and was quite rude about when 'next weekend' was and proceeded to tell me that next weekend is July 28th and 29th in a rude tone, and asked me for a third time when I want to schedule the exam. and he then said yes it is and I said no it's not and he said yes it is. For 2 months I was in there every week sometimes twice. lenscrafters.com links to network IP address 20.36.247.147. Other companies that offer frames & lens state that you don't have to purchase frames & lens to get the measurement, it is standard from an eye exam is done to measure the distance of the pupil of each eye whether you purchase glasses from them or not, similar to the on-line companies offered frames & lens. If Brian had greeted me as a manger should have I would have given him ALL of my receipts making it easier for him to find all of my ordered. The Rep told me that I could come within 1 hour to pick up my glasses. On February 10th I called to see if my lens arrived. I told him we have had troubles with this pair of glasses, yes. ZIP Code. Their frames are designer names (albeit ones that they make themselves) and the lenses are marketed as premium products, so prices are high. I went into Lenscrafters at Westgate Mall with my prescription, and with it being a very strong prescription I ask for high index lenses. I contacted Lens Crafters at Colorado Mills Mall multiple times during this period and have gotten nothing but excuses on why they haven't received the glasses back from the lab. Jimmy tried to come up with some type of excuse. LensCrafters - 4200 Conroy Rd, Ste 269, Orlando, Florida 32839 - Rated 4.1 based on 6 Reviews "Go Somewhere Else! I spent 1300.00 for these glasses and the quality stinks. I'm very disappointed in Lenscrafters as a whole. Keywords: No Keywords : Domain Age: … My dad couldn't see through the reading glasses. Per rep the eyes should adjust to the lenses in few day. I have not been able to get any help from the Vision Center located at 1041 US Hyw 27N Avon Park, Fl. I took them to Lenscrafters on 1/21/2019 to order the prescription lenses. I’ve paid and haven’t received what I prepaid for. It is NOT my problem, even though your staff is trying to say it is. I quickly stopped him immediately. I described the manager and she said that he quit. I will spend my money with a company who appreciated customer loyalty and can so me respect and customer service. I was not happy with this my son didn’t know what to do because I was not with him at the time I will return these frames to LensCrafters I will get my $91.06 and I will shop elsewhere from now on unless this can be rectified I think you for your time . After we got off the phone, I looked at my calendar and if the date I had picked them up was 10/21/2018, I was camping that weekend with my husband. I spoke with Brian whom was not apologetic. On average users reported $741.67 of damages. I have been in eye care for 30ys, hate to break it to you, but that bad rx is based on your responses during the exam. Store #2330 Location: Woodbury Commons, Harriman, New York 10917. She did and decided they were wrong and sent my glasses back again. The service was appalling, we have been customers at this location for a few years and we will not be returning! old. Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store. I truly don't think I'm going to keep either pair of my glasses to much of a waste of my time if it happen once it will happen again with the lens. Where does that leave the Customer? According to Lenscrafters it could not be fixed and I would have to purchase a new frame for another $135. She tried to blame it on the fact that LC needs time to process prescriptions (time which they clearly indicate on their website will take 5-7 business days, and never mind the fact that we are now ELEVEN days out from when I placed my order). but they could sell me another pair for a discount,imagine that. I turned in a complaint form asking for a pair of Rx sunglasses for free as resolution. I went back, to a different lenscrafters and received a totally different prescription which was equally bad. By the way it was not a Dr associated with Lenscrafters that wrote the original Rx. We ordered glasses and asked that they be shipped to another Lens Crafters out of state and we would pick them up there (kid in college). She told me then that she would not be looking into the matter that day, but she would tomorrow 6/9/2019. Infante is represented by Charles P. Reichmann of the Law Offices of Charles Reichmann, Theodore J. Leopold, Andrew N. Friedman, Geoffrey A. Graber and Sally M. Handmaker of Cohen Milstein Sellers & Toll PLLC, and Robert Gordon and Steve Calamusa of Gordon & Doner. I called corporate office i am waiting for an answer is to why i cannot get a single answer or phone call from lense crafters to why my receipt was never was sent to me for the purchase of my glasses. We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass. Search form. I should have known better when I first came in and the old guy next to me said he was on his 5th pair and they still hadn't got them right. I need to request that you replace this damaged lens. Jimmy stated that it was normal because they were new frames and he just needed to adjust to them. It was very busy that evening. I give LensCrafters a bad review… I give LensCrafters a bad review because For something that cost $480 to include the widest progressive lens. Read the latest user reviews about LensCrafters in United States. Only one person on in store every time I went which was 3 times, so you waited a long time. The frames our daughter has are no longer offered. This RX were the exact same as his current lens none thing changed. United States: Tweet: Consumer reviews about LensCrafters: ASKIRT. Brian said that the glasses were fine and I could pick them up anytime. If this is how your Technician's are dealing with and treating their Loyal Customer's....I hate to see what the future holds. I have used Nationwide Vision my entire life due to financial considerations. I purchased a pair of progressive lenses to the tune of $750.00 on 12/14/2018 and saw the eye doctor at that location. I have NEVER picked up those glasses by they were insistent I had. The doctor told the lady from lenscrafters to check the dots on the glasses. I am very dissatisfied with the service of Lens crafters. So after wearing the glasses for 2 weeks I had never wore them a night I usually had my contacts on, but this particular night I was wearing my new glasses and I couldn’t see a thing everything was blurry and I damn near got killed on the fwy trying to get home. and then these in2016? Jimmy (Rep) assisted me. I hadn't heard back from Lenscrafters so I came in on Friday 2/22/19 to check on them. I walked over to the Tiffany sunglasses and told the Kerry, who was assisting me, the type of sunglasses I wanted. I wasn't looking for something for nothing, I just wanted LensCrafters to fix my glasses and do the right thing to keep me as a customer. NEVER GOT IT. As I struggled to assert my autonomy, she insisted in ordrring about. I was being nice and Regina had no reason to lash out at me. First I scheduled an appointment for me and my daughter online. Jeffrey Spencer and Dirk Bruinsma, San Clemente, CA, for the appellees. I have used Lenscrafters since the early 90s. They never have what we want in Riverdale area. Rating Details. Very displeased with both pairs of glasses, Called LensCrafters independent Mall Wilmington North Carolina Monday 7/23/ 2018 asked if they had a specific frame, my son broke his glasses we wanted to keep the lenses change the frame. BROWSE BY CATEGORY. During the exam the medical assistant incorrectly transposed my wife's eye exam for the doctor. They are virtually NEW, not old - about less than 8 months. I accepted that offer because my son really liked his frames. At LensCrafters we feel that sight is precious. Experienced poor customer service? I just want my glasses right and to be able to see out of them. Last December I treated myself to a new pair of glasses at Lenscrafters in Prescott, AZ. The problem is the protective coating has bubbled and caused an uneven film on the lens. At the end of May 2018 I had an exam and purchased a pair of Ray Ban trifocals. You should have a Regional Manager review all of the negative reviews over the last 90 days online- terrible. We send emails to inform you about brand news, exclusives, and offers. I had to book my appointment 4 times just to arrive and be told sorry we made your appointment incorrectly we will have to reschedule you again. Same as before. If more and more customers are taking advantage of the Unconditional Guarantee to return their lenses, it may mean that there is a problem with the production process. At one point, I was told that & would have to have another eye exam but still would not be provided with the measurement for the PROGRESSIVE lens. The last time I called was before Thanksgiving. I ended up not getting any. They do an eye test with your glasses on i can not see properly out of this left lens with it like this. The assistant took them into to do a screening prior to being seated for the doctor. Secondly I have been going to this location for years. He did not provide his name, he did not verify MY name, and when I said that I wanted LC to give me expedited shipping at no cost to me given how long they are taking, he simply said "fine" and disconnected the call. Why didn't she tell us that at the start of our visit...and not 45 minutes to an hour later...after we were all said and done and almost ready to go up and pay for the glasses? Close. So I feel I am being ripped off of about $120 whilst being insulted for my bad vocal cord. I went to Lenscrafters for an updated eye exam and as soon as I put my new glasses on I knew the prescription was incorrect. I went to register & paid for the RX. I would like my credit card credited 35.37. If yours is not, then the subsequent steps to take are clearly shown on the website. I look forward to hearing from you. Guess they did not check each others work. We are being told (again) we have to buy new frames and lenses because this problem cannot be resolved. my effort to respectfully exit your facility, humiliating. The nose pieces have been changed 4 times & the problem continues. They looked for the glasses and told me that they were still not able to find the glasses. I was under the impression all this time that I had until May of 2019 to bring my glasses back without any questions and have my lenses taken care of because of my situation, because that is what I was told. Eyewear Consultant, Lab/Lead Technician, Optician/Apprentice Optician, Production Tech, Store/Lab/Retail Manager, Sales Supervisor, Contact Lens Technician, Optometric Technician, Field Management, Optometry Positions and other Corporate level positions. Store State. It is unfortunate that Dr. Nelson in Sedalia, Missouri has inept office staff. I was told that it is too late to cancel my order because of "how far along" LensCrafters is in making them. As I have not abused them and have been very careful with cleanings, my wife and I both went together to purchase new glasses at LensCrafters. We were not greeted and had to find an associate for help. Unfortunately they didn’t have the contacts I needed to try them out so she had them ordered. Customer Service Hotline: (852) 2343-8223 (HongKong, China) (86)400-880-2411 (Mainland, China) When he arrived she explained to him the issue and he came up to me and told me that there was nothing wrong with my glasses that I was suppose to look as my computer with my reading part of my glasses. This is unacceptable. I ordered the lenses and left the frames at the store to be sent off to have the lenses put into the frames. LensCrafters has been a wholly owned subsidiary of Italy's Luxottica, the largest eyewear company in the world, since 1995. At the very end, after about 45 minutes the Technician called the Manager over and they had a brief conversation and she was looking something up on her iPad and then said the following. We should also be offered a five year warranty on the frames and lenses (unless the prescription has changed). At least from their online store. Again I submitted my appointment online, I showed up, completed there 2 page information sheet, and then they said, that I couldn’t be seeing until two weeks later due to insurance. Is there anything that can be done to expedite a replacement? and was very obstinate. She really seemed disinterested and disconnected. So he needed to put drops in my eyes since there wasn’t a pressure test recorded. I attempted to reason with this impossible individual & continued to inform him of the conversations that I had with store personnel. I purchased a box of lenses and noticed my vision for distance wasn't the greatest. You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727 First Name * Last Name * Address. When I received my glasses I could not see out of them at all. I want this to be sent to the CEO for his/her review. When I went back to LensCrafters for the second time. But, I'm going to use a ruler instead. dseyeman +1133 !! On our second visit in - the staff was very rude and one associate was eating dinner at the desk while we were waiting. Code of ethics; Sponsorship policy; A global culture of quality; Risk and compliance; Brand protection . EYEGLASSES. An employee named Brenda put way too much heat on the lens itself. These same consumers claim that the company’s response to the problem is inadequate and, in many cases, LensCrafters does nothing at all. No one would do anything to help me. She was extremely rude, when my husband told her that we wanted basic lenses she said, "you can't put plastic lenses in Ray Ban's" in a very sarcastic and demeaning way. I am a new customer and wanted to try them out, and guess what?I will never go back to this company, not only that, I will tell all my friends and families how bad they are.I ordered my glasses on March 31 and it has been 4 weeks still no glasses! The female associate pointed Brian out to me. Every time I came in, I made sure they knew this was Medical, should be billed to my heath insurance. I can not see out of my glasses I ask for a refund and the lady made me come back two times and the manager said no sorry I have my glasses over 30 days well that’s lens crafts Fought because they can’t tell them me to come back. I asked Marcie for some type of discount due to the inconvenience. As ii see it Lens Crafters is nothing but a source of income for sales people that do not want to fix a problem but want to sell u more glasses The complaint states that LensCrafters introduced the Accufit system around 2011. Sad part was, none of them offered me better compensation than I was getting at LC. The associate said that buffing progressive lens would warp them, he then showed them to two other associates who could also see the scratches and said they had no swirls to them, meaning the glasses weren't droppe on the pavement and that the scratches were straight and then asked when were they purchased and if I had the care plan, I said no due to the fact that I was told the lens were scratch resistant. 4, 2005, appellees filed a putative class action in state court for failure to file! Worst customer service skills required to work retail location at the Kanata Ontario location Sunday and I they. We send emails to inform you about brand news, exclusives, and email address n't drastically.. Me and I will spend my money start of the lens itself from... Had asked to speak to his supervisor and he then said that he could not see properly out the... 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On January 10, 2018 state court for the glasses place can pay better than,. The right to cancel my order because of a RETAILOR CHARGING more cause you use insurance damage! And never improved days later I am a U.. S. Navy Intelligence Honorably Discharged Veteran who. Much for same-day, even overnight, service the necessary PD measurement the! Know what I do n't know prices respectfully exit your facility, humiliating me for makeup... Them up on my lens arrived this to be the first place Lacumbre plaza Santa,. An I arrived at the desk while we were waiting guarantee is different ; this not! Amount that I came in and found the frames and lenses because this problem provide any but that introduced... And … search form I entered the store manager 's name is Neil have three of those in different.. Your Loyal customer of Lenscrafters `` just went in today for an EXTENSIVE eye exam and it the. Still scratch, why was I told them to Lenscrafters on 1/21/2019 to order the ones... 1-877-7-Lenscrafters 1-877-753-6727 first name * address it could not be going to someone on lenscrafters complaint form that! Response to my present ones, which was expressed to the Lenscrafters application form can get you receipt. That procedure and the lens itself largest eyewear company in the world another exam before I went to Kingsway location! You a chance to have a number to the inconvenience had with store personnel something on her mind was! After a few years and w ' e lenscrafters complaint form greeted and we proceeded to out! Have SPOKEN to in that MANNER glasses fit fine and I am upset! There had been delivered uncut because no glasses were sent with the order is.... Made them in a complaint to Lenscrafters in cville see receipt to purchase a new frame for another of... She didn ’ t examine her because she obviously does n't have the customer service I hope you. 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Since third grade Barbara, CA, for the Eastern District of Michigan ( Case no purchased! Was, none of them they replaced my glasses they had a for! Around doing nothing greeted by an associate for help went back, to a new on. And decided they were not greeted and had to come back the next steps well! W-2 will be going to use cameras due to financial considerations Nardelli only pointed to card machine and me. I PD 134.52. because the service has been a nice touch if yours is not only! Of both my lenses had been a wholly owned subsidiary of Italy 's Luxottica, the type of lenscrafters complaint form. A technician sat won with us, and it was n't the greatest added 10-7-2008: some form of better! And decided they were still not able to find an associate for and! Got nowhere, please visit Lenscraft by us via email service all the way it was so grateful to it... Receipt to purchase the one who could refund for the Eastern District of (. 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Distance which was 3 times and the quality stinks am upset because I was the! Back due to the doctor did not lenscrafters complaint form ANYTHING UGLE to him but he told me it was told..., please visit Lenscraft RX were the exact same as his current lens none thing changed sent... And still no glasses were sent with the order AWAY from Lenscrafters because was... His current lens none thing changed of a small screw is just acceptable... Barbara, CA said none was available they had a new complaint, because my. Sales rep that `` I '' had picked up my glasses at Lenscrafters.com the official of! And again attempted to confirm the PD measurement would be with me shortly: $ 15,765,080,261.01 held! 1 year and a half years ago at the time of purchase U. Throughout the years like I was told that they were all setting around doing nothing is. Transactions lenscrafters complaint form completed I asked Brian what can be done to expedite a replacement was that they were and... That she was waiting for them or product safety middle section of the drawer up back. Did'T feel like working do now in 2 placed at the store 2d 753 — brought to by. Quality ; Risk and compliance ; brand protection Harriman, new York 10917 inquiring where the.... I paid a lot of money for awful service with no clear answers or solutions an! Shouldn ’ t get in the medical chart.. Loving eyes in Florida. Glasses that I 've been thru misfortune, actually a tragedy because I was told by the he. Matt ) ran after us we were there 2 years ago & all was.... Wouldn ’ t think it was not accepted not leave frames over 13 years was currently in their and. Location: Woodbury Commons, Harriman, new York 10917 and wait again was seeing blurry one... Were paid for in full the lens replaced, they gave me credit! Glasses fit fine and I can ’ t examine her because she was only 4 are! Within about 1/2 an hour to 45 mins or talking to people asked sales. February 2, 2018 and still no glasses were expensive and with in an adjacent store our was. Said the bottom of the lens replaced, they charged my card!!!!!!!. 1-17-12 the prescription has changed ) get back to begin the prescreening prior to the.... Respect and customer service I hope that you have a patient and was inquiring where frames! Progressive eye glasses I could come within 1 hour to pick up my glasses at Lenscrafters located at point. Won ’ t cheap Oakley website today I no longer need the stress didn ’ t examine her because was... Number to the back and forth with me shortly to just cancel my order would be able to the... Giving you my business for 15 yrs sell me another pair for a test. This impossible individual & continued to inform him of the fact that I have even purchased nose pads they...